Why do we ask so many questions when you come in to shop with us? Some customers look at us askance when we start asking questions. But wouldn't it be sill for us to sell you something that is really not appropriate?
We want to be able to ascertain, and for you to understand, WHAT the best product is for your needs, and WHY.With a few specific questions, we can usually narrow down what we are showing you. We usually get a puzzled look when we start asking about how many people in the house, pets and how long you plan to live in the home, but these are all factors in getting the best product to meet your needs. Then we can move on to what you LIKE, your tastes and dislikes. |
When we ask about budget, there are good reasons for that. Many people assume we ask so that we can wrangle every spendable bit of it, but this is not our goal. We need to work within your budget, or we have wasted your time. By asking your budget, we will accomplish two things. We will work to find the very best value for the amount you want to spend, and we also will not show you things that simply will not work with in your budget.  |
There are some some things that probably have never occurred to you, that we must take into consideration, as your flooring project becomes more reality than theoretical. Working with Enhance means we have asked it, planned for it, and will do what needs to be done to make your flooring plans successful. Where will the seams fall? What is a pattern repeat, and how does it influence your square footage measurement? What will happen where one type of flooring meets another? Will doors need to be cut? More questions that we know the answers to!
Occasionally we will arrive at an estimate appointment to find a teenager, relative, or housekeeper the only one home. We really prefer to have someone there who can answer -- you've got it-- Questions! Because we're going to ask more questions when we are there, seeing the job site. Questions involving history, preferences, and reasons. So, please try to be present when you've made an estimate appointment with us.
Alternatively, there are some questions YOU should ask! First read our reviews online. Most are stellar, but we aren't perfect. Bear in mind that most stores and installers will have one or two complaints. That is normal, and it's not a reason to eliminate a contractor. (In fact, having one or two bad reviews shows that the collection of reviews is legitimate). The key is to see how we responded and addressed the complaints. Were the complaints valid? Did we solve (or try to solve) the issue? Did we respond professionally? Was follow up posted? |
We write contracts carefully - so customers know what's included, what isn't. But we also include that it does not include unforeseen issues in the subfloor. That's because we can't see what is underneath until we remove your current flooring. Many time when we remove existing floor we find the subfloor is damaged and needs to be replaced or needs to be leveled, or sometimes there's mold or a different floor under your floor ..... there's no way we could have known or predicted that. Also, recognize that is possible that the previous installer didn't always do things properly. We work primarily in older homes with imperfections. We have almost certainly seen whatever the problem is in the past and know how to handle and correct it. 
 Everything has gone up, hasn't it? Including interest rates. You may be thinking zero interest financing is a thing of the past. Not at Enhance! We still offer interest free financing on your installed purchases -- 12 months (one full year) on purchases over $3000 and 6 months with zero interest on smaller purchases. Get your new floor, or countertop, or window treatments, whatever you select and take 6 or 12 months to pay! To get preapproved, go to: Apply Here! PRO TIP: If your credit is frozen, you will need to temporarily unfreeze it before applying. You do not need to unfreeze with all three credit bureaus, but you may need to make Synchrony (our lending partner) aware of which bureau to pull from: Equifax, TransUnion or Experian. (Here's the small print. There is a 3% monthly payment required and the balance must be paid in full by the end of the 6 or 12 months to avoid an interest charge at the end. With approved credit, see store for details.)
 Do you prefer inside or outside mounted window coverings? After you’ve decided which type of window treatment you wish to install, you have a second decision to make before you take your first measurements: whether you prefer inside or outside mounted window coverings. Inside mounts are the most traditional option and allow you to mount your blind or shade flush inside your window frame for a sleek and built-in look. However, if your window frame has minimal depth or if you wish to cover your window frame, an outside mount may be a better option, as it allows to you attach your window covering to your wall, your window frame, or your ceiling. 
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